Job Vacancy

The role will ensure that the day-to-day delivery of the complaints handling and disciplinary assessment casework is managed to the highest professional standards and that the requirements of the Association’s Professional Conduct Committee and the Associate Director Legal, Governance & Operations are continually supported.

• Oversee day to day co-ordination of complaints against company members and Company Partners, in accordance with company policies and procedures.
• Develop detailed casework as part of the complaints management process, analysing evidence submitted by complainants and members, with support from the Associate Director Legal, Governance & Operations and Technical Director.
• Ensure that communications issued to external parties are clear and demonstrate that a thorough investigation has been undertaken.
• Maintain accurate records on the Company’s internal systems providing a clear and concise audit trail of investigations and communications.
• Provide recommendations to the Associate Director Legal, Governance & Operations on how company complaints policies can be best aligned with case law and best practice in professional conduct cases.
• Assist in the development and updating of company policies and process in support of professional standards, including company Code of Professional Conduct and Disciplinary Procedure.
• Prepare reports and recommendations for consideration by company independent Professional Conduct Committee.
• Assist the Associate Director Legal, Governance & Operations in the administration of company independent Professional Conduct Committee.
• Assist the Associate Director Legal, Governance & Operations in investigating misuse/unpermitted use of company logo and other Intellectual Property.
• Assist the Associate Director Legal, Governance & Operations in recovering unpaid debts from individuals and organisations.
• Assist the Associate Director Legal, Governance & Operations in the updating of company Governance Policies and processes and further assisting with the maintenance of company ISO9001 accreditation
• Support the Associate Director Legal, Governance & Operations by conducting legal research where required.
• Support the Associate Director Legal, Governance & Operations in the delivery of key strategic projects.
• Write and submit any necessary reports required by company CEO and/or COO.
• Supporting company Data Protection Officer in administering, processing and responding to data requests made under Data Protection Legislation
• Assist Associate Director Legal, Governance & Operations in the review of supplier agreements and other legal agreements and providing advise internally on the same, where applicable.
• Assisting the Associate Director Legal, Governance & Operations in drafting contractual agreements as and when required.
• Assist the Associate Director Legal, Governance & Operations with providing company internal departments, Board and sub committees with paralegal level support
• Assist Associate Director Legal, Governance & Operations in the administration and processing of complaints made against company Services, in accordance with company procedures.

• Attention to detail
• Analytical and investigative skills
• Strong verbal and written communication skills
• Ability to adhere to company processes and policies
• Able to instigate a proactive and positive working environment
• Excellent team player, able to work with all members of staff regardless of role and responsibilities
• IT fluency
• Able to develop a working knowledge of the construction industry
• The ability to handle pressure and meet deadlines
• Able to adapt in a constructive manner to a changing environment
• Excellent time management and organisation skills
• Willing to share knowledge, skills, and ideas across the organisation
• Values the contribution of all staff members
• Ability to build external relationships and work with stakeholders and professional standards experts

Key skills/experience/education

• Legal based degree (Desirable)
• Experience in developing casework and reports
• Experience within a complaint handling role (Desirable)
• Experience within a Legal Secretary/Paralegal role (Desirable)
• Experience of construction industry (Desirable)

• Support to study professional qualifications to support your CPD
• Aviva Pension – company contributes 6%
• Annual bonus scheme of up to 10%
• Flexible working – ideally need person in 5 days a week to start off with to obtain all necessary knowledge and training before looking into hybrid options

HOURS OF WORK: (35 Hours) Mon- Thursday 9-5pm, Friday 9-4pm 1 hour lunch.

HOLIDAY: 24 days holiday and the offices are closed for 3 days over Christmas each year.

INTERVIEW PROCESS

1^st STAGE – Telephone call/Teams

2^nd STAGE – Face to face at the offices

HEALTH & Safety: No current issues to report on site

Please do contact us for more information or visit our Linkedin page.